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Shippers Want To Be Partners with Carriers Not Just ‘Customers’

(Gavin van Marle – The Loadstar)

Shippers would prefer to be treated by container lines as partners rather than customers, according to a new survey.

Shippers want to be partners with carriers the European Shippers’ Council (ESC) and logistics consultancy Drewry Supply Chain Advisors jointly surveyed hundreds of shippers around the world on series of 16 service attributes and asked them to rate their experiences of dealing with box carriers on a scale of one (very dissatisfied) to five (very satisfied).

The three areas of service or price with which shippers and forwarders were the “most dissatisfied” with were carrier financial stability, quality of customer service and reliability of booking/cargo shipped as booked. Click here to read more.

Related: Satisfaction Survey in Container Transport (Drewry)