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UPS to Roll Out Returns Shipping Tool That Works From Merchants’ Own IT Systems

Posted August 09, 2017

Under Logistics & Supply Chain Issues

(DC Velocity)

UPS Inc. will launch a product later this month that lets online merchants manage the flow of returned shipments without needing to integrate new technologies into their existing systems, the Atlanta-based company said today.

The online tool, called “Returns Manager,” will be rolled out Aug. 14 in the U.S. and two weeks later in 43 additional countries, Atlanta-based UPS said. The product allows shippers to pre-authorize return shipments, set appropriate service levels, request a reason for the return, and see reports on their shipment status, UPS said.

Consumers can print return shipping labels directly from a UPS website and a mobile app, from email alerts, and from the company’s retail chain, The UPS Store. Outbound and return packages will be linked in the company’s tracking system, UPS said. Click here to read more.